Most employees don’t think about IT ticketing systems, HR portals, procurement workflows, or knowledge bases until they need something. Then the real problem starts. A simple request like resetting a password, finding a company policy, ordering a laptop, or checking payroll details can send workers through multiple applications and long approval chains. AI startup Harmony believes that process should disappear into the background. Now investors are betting $34 million that it can.
Harmony announced Tuesday that it has raised a $34 million seed round led by Lightspeed Venture Partners, with participation from Hitachi Ventures, Fin Capital, Mercer Ventures, Operator Partners, and angel investors including members of the founding team behind Wiz, including Assaf Rappaport, and Ofir Ehrlich, co-founder and CEO of Eon.io.
Former Cisco founders’ new AI startup Harmony raises $34M to transform employee support
The New York-based startup was founded by Nitzan Shapira and Ran Ribenzaft, the entrepreneurs behind cloud observability company Epsagon, which Cisco acquired for $500 million. Their latest company takes aim at another enterprise headache: the growing burden of internal support requests that slow employees and overwhelm IT, HR, finance, procurement, legal, and operations teams.
Rather than asking employees to jump between portals, ticketing systems, and documentation, Harmony embeds AI agents directly inside workplace collaboration tools such as Slack and Microsoft Teams. Employees can ask questions or request approvals from the same place they already communicate with colleagues.
The company’s software connects to enterprise applications and uses organizational context, including an employee’s role, permissions, applications, and work history, to answer questions and complete tasks without requiring users to learn where information lives.
“Most organizations have accumulated hundreds of systems, workflows, and processes over the years, but every new layer of software creates more complexity for employees and more work for the teams supporting them,” said Nitzan Shapira, co-founder and CEO of Harmony. “We built Harmony around a simple idea: employees shouldn’t have to navigate multiple back-office systems just to get work done. After using ChatGPT and Claude in their personal lives, employees expect the same from the tools they use at work. Whether they need an answer, an approval, or a resolution, Harmony delivers it instantly within the tools they already use. When routine work handles itself, teams can focus on the problems that truly require human expertise.”
AI moves deeper into enterprise operations
Harmony enters a crowded enterprise AI market where companies are racing to automate repetitive office work. Large software vendors have introduced AI assistants across productivity suites, customer service platforms, and developer tools. Harmony is taking a narrower approach by focusing on internal enterprise services, an area where employees often lose hours waiting for routine requests to be completed.
The company says its platform includes more than 100 prebuilt AI agents that can be deployed within days. Those agents work across IT, HR, finance, procurement, legal, security, DevOps, and other enterprise functions without requiring organizations to replace existing software.
That approach appears to be gaining traction with customers including n8n, eToro, Cyera, and KITH.
Harmony says customers have seen measurable reductions in support workloads soon after deployment. According to the company, nearly half of employee support requests are handled automatically within two weeks, with automated resolution rates climbing above 75% after three months. Customer deployments have produced deflection rates of up to 68% in HR, 58% in procurement, 47% in DevOps, 42% in security, and 36% in finance. Some organizations report employee adoption exceeding 80%, a figure that stands out in a market where many enterprise AI tools struggle to become part of daily workflows.
A second act after a $500 million exit
Harmony’s founders are familiar with building enterprise software companies. Shapira and Ribenzaft previously co-founded Epsagon, an application observability startup that Cisco acquired for $500 million.
Their latest venture reflects a broader shift taking place across enterprise software. AI is moving beyond chatbots and content generation into systems that can complete business processes across multiple applications with minimal human involvement.
Investors see that shift as a major opportunity.
“Harmony is driving a fundamental shift in how employee support is delivered, moving from a model built around tickets and queues to one powered by AI agents that resolve requests instantly and at scale,” said Yoni Cheifetz, Partner at Lightspeed Venture Partners. “We believe the company is building one of the defining enterprise software platforms of the next decade.”
The fresh funding will support product development, hiring, and deeper integrations with enterprise software platforms. Harmony plans to broaden its AI capabilities across infrastructure and operations, enterprise applications, cybersecurity, and enterprise resource planning.
The company is entering a competitive field filled with enterprise AI startups and established software vendors racing to automate workplace operations. Harmony’s bet is that employees do not need another application to learn. They need workplace support to happen where they already spend their day, with AI handling routine work before a support ticket is ever created.
